Returns & Exchanges
Maison Close offers a 30-day return window for unworn items in their original packaging with all security tags intact. Due to the intimate nature of our collections, items must be returned in pristine condition to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original designer boxes and secure them inside the shipping carton, ensuring the pre-paid return label is clearly visible on the exterior.
Ship the Return
Drop off your package at any authorized carrier location or schedule a complimentary collection through our courier partner.
Inspection and Refund
Once our quality control team verifies the condition of the garments, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing